FAQS
? Does Life Insure pay their claims?
Absolutely! While some claims can be complex, it is always our goal to meet our policy obligations in a timely fashion when covered events occur. In fact, 99% of claims are paid within 48 hours. That’s the whole reason why our 12 million policyholders trust us in the first place.
? How do Life Insure premiums work?
A premium is the payment you make for your coverage. When you apply for a policy, your application will go through an underwriting process where our experts will determine the cost of your premiums, if approved.
? How do I check on the status of my claim?
To check the status of your claim, you can call our Customer Service department at (800) 304-5366.
? How do I decide which Life Insure policy to get?
Determining what coverage is right for you and your family can be challenging, but we’re here to help! Your family and the life you’ve built is unique, so the policy you choose should be specific to your needs. Consider factors such as:
Insurance is a long term plan, so if you’re looking for more information before making a decision, consider connecting with one of our licensed insurance agents. Our agents can help you figure out what policy you need, how much coverage to get, what the fine print means, and other important facets of the insurance purchase process.
What would your family need to continue their lifestyle? Common considerations would be your home, vehicles, a certain amount of income. Then think about the future - do your children want to go to college? Would you be able to afford final expenses (funeral, debts, etc.) with your current savings account and still have dollars to spare?
How long are you looking to be protected?
? Who are our Trusted Carriers?
Americo, American-Amicable, AHL (American Home Life), Corebridge Financial, National Life Group, United Home Life (UHL)
? What if I can't pay the premium?
Unpaid premiums may result in a “lapse of coverage” which means you could possibly lose the coverage altogether. Many Globe Life policies have a 31-day grace period, which will allow your coverage to remain in force. Please check your policy details for more info.
We understand things happen, so we’ll work to find the best solution for you. Depending on your account standing, you may have a few more options:
Depending on your policy type and how much you’ve already paid on it, your policy may be eligible to waive a portion of the past due premium.
Depending on your policy type and how much you’ve already paid on it, you may be able to use the cash value accrued to help pay for policy premiums.
Depending on your policy type and how much you’ve already paid on it, you may be able to reduce the face value of your policy to reduce the premiums.
Please note, each of the options above do have limitations and may not be available on every policy. If you need support on your policy, call (877) 577-3860 to learn more about your options to keep your coverage in place.
